Refund Policy

Last updated 2026-11-14.

Unused purchases

If you haven't used any of the points you bought, write to us within 7 days of paying and we'll refund the purchase in full.

When something didn't work

A report that fails or finds too little gives all its points back automatically. If that didn't happen, or a report is clearly broken, write to us and we'll fix it or refund it.

How

Email support@sociallisteningai.com from the address on your account. Refunds go back to the original payment method; the points they bought are removed.