# X (Twitter) social listening



X (Twitter) social listening reads this year's posts that name a brand and the replies under the busiest ones: complaints to support, launch-day reactions, comparisons. Type a brand and the report counts the sentiment, groups what people say and links every point to the posts on X.



**Latest and top posts.** It reads the latest posts that name the brand and the top ones, keeps those from the past year, then reads the replies under the posts with the most replies.

**Where complaints go public.** People tag a brand on X when something goes wrong: a late order, a broken update, a refund that didn't come. Those posts are short and blunt; the report groups them so you see which problem is the big one.

**Same name, other things.** A name like Stanley also means a bank and a cup; posts that aren't about what you typed are marked off-topic and left out of the counts. Add a word like "tumbler" to pin it down.

**Watch it daily.** Watch a brand daily or weekly: you get an email with only the posts and comments that are new since the last run, 50 points ($0.50) a run that finds something, nothing for quiet runs.



## Questions



**Do I need an X API plan?** No. Only public posts and replies are read; you don't need the X API or an account, and nothing is posted.

**Can I read the replies to one post?** Yes: the campaign reaction report takes up to 10 post links and reads their replies.

**Does it read DMs or protected accounts?** No. Public posts and replies only.



Price: $9.99 for one report, $6.67 each with a $200 top-up. No subscription; points never expire.